What if the Depop item doesn’t arrive? If the item(s) you ordered on Depop is yet to arrive, you have nothing to worry about. Every official-website and in-app purchase you carry out on Depop using the ‘BUY’ button is subjected to the “Buyer Protection” policy.
It is occasional, but not common, for buyers on the Depop platform not to receive their items. This setback could result from various estimable reasons such as delays from freighting companies, late submission of items for shipping by the seller, etc.
Moreover, it is possible that in an attempt to hastily sell fast on Depop, the seller failed to submit your item for shipping. Never to worry, this article provides a solution regarding an item on Depop that you are yet to receive.
What If Depop Item Doesn’t Arrive
According to Depop’s help center, the “Buyer Protection” covers every transaction you carry out on the platform. You barely have to ponder over an item that is yet to arrive. Admittedly, we can conclude that Depop will either refund or your item will arrive in not later than a week.
It is not uncommon for buyers on Depop to ask, “What if my Depop item doesn’t arrive?” As emphasized, a buyer often time do not receive the item he/she orders using Depop. At worse, it could be that the seller is a scammer on the platform. Notwithstanding that you transacted with a scammer, Depop still has rooms to respond and fix the problem by initiating a refund or replacing the item.
Buyer Protection on Depop
The Buyer Protection is designed for efficiency and its functionality is limited to the Depop app. Thus, regarding a Depop item that is yet to arrive, you do qualify for the protection if you ordered outside the app or official Depop website. Let’s highlight some of the actions that are eligible a buyer for the Depop Buyer Protection.
Depop expects that you begin and complete every transaction within the Depop app. A buyer is fully responsible for the consequence of making transactions away from the Depop app. You may download the Depop app on Google Play for Android or the Apple Store for iPhones. For other OS, you might want to search your OS’ app store for the Depop app.
If the Depop app is not within reach, use the official Depop website to complete a transaction. Sign in if you already have an account and place an order. If you purchase via an unofficial Depop website, Depop will not be responsible for any penile consequence.
The BUY Button
It is advisable to use the BUY button for the completion of every transaction on Depop. The action automatically qualifies you for the Buyer Protection, which makes Depop responsible for the fate of an item you are yet to receive.
Meanwhile, if you are wondering, “what if Depop item doesn’t arrive?” and you omitted any of the actions above, you may never receive such an item.
You do not qualify for the Buyer Protection if you do any of the following:
- Make transactions outside the Depop app.
- Transacting outside the official Depop website.
- Placing orders without using the BUY button for proper authentication.
- Meeting and making payments directly to the seller.
- Ordering for non-material items like credit cards, event tickets, etc.
How Does Depop Buyer Protection Work?
Depop Buyer Protection is one of the commendable features of e-Markets. The Buyer Protection permits you to report items you do not receive within 180 days. You will simply make a report to Depop and allow some time while they investigate the transaction.
After the investigation is successful, you will receive a complete refund. Moreover, if the item arrives and it is not what you ordered, the Buyer Protection equally covers such. Thus, Depop will make a refund while you return the item through the shipping company
What to Do If You’re Yet to Receive Item(s) from Depop
Message the Seller
Contact and inform the seller of the situation. Request for proof that he/she sent the item and verify the tracking details. The tracking details should reveal the status of the item.
If the seller does not respond after 7 days, contact Depop. Log into your Depop and click Profile>> Settings>> Need Help?>> Buying>> My Purchase. Select that you are yet to receive an item, and Depop should get back to you.
If you paid the seller via PayPal, you have to contact PayPal and open a dispute.
Note, you can only open PayPal dispute 7 days from the period.
How Long Do Depop Sellers Have to Ship?
A seller on Depop moves your item immediately to the shipping company. However, if you opt for the USPS standard shipping, it may take between 4 to 12 days. In some circumstances, you may have to wait for 22 days. For faster navigation, use the priority/express shipment options for speedier delivery.
This article is the answer you need regarding late arrivals of an item on Depop. It can be frustrating, especially when you require such an item for urgent use. As earlier stated, the cases of items ordered from Depop not arriving are rare. Finally, understand that your destination may also trigger delays in the arrival of the item you order.